The IBP-A application saves the user’s last company in an application setting. Windows takes care of storing that value in the User\AppData directory. The application doesn’t have lot of control about where exactly it goes; Windows (or Windows + Citrix) will handle.
With IBP-A open, you can go to File > Open Log File and view the log file (screen shot below). On the first page of text it will say where the application is reading its settings from. It will then say what Company ID was read. If the company ID is 1, it is Demo Company. Your company is probably a number 1000 or greater.
You can also open the settings in Notepad or the like. Your settings are located somewhere similar to this:
In that folder, there should be a file named User.Config. It is a small XML file, and should have a “CompanyID” line similar to the following:
<setting name="CompanyID" serializeAs="String"> <value>1002</value> </setting>
In the same file, you can also locate the database name and should have a “DBName” line similar to the following:
<settingname="DBName"serializeAs="String"> <value>IBP_7_1_34</value> </setting>
NOTE:If it is a Citrix environment, the file may be under Roaming or Local, depending on how the environment is setup.
When the application closes, it writes out all of the user’s settings to that same file. When it writes out, it will log those operations. They will be in the end of the log file, and look like this:
2018-06-12 15:59:39 TRACE My settings found in roaming app data path, C:\Users\Anh\AppData\Roaming\Oliver Wight LLC\IBP Accelerator\126.96.36.199 2018-06-12 15:59:39 TRACE MySettings_SettingsLoaded, Loading settings from location: C:\Users\Anh\AppData\Roaming\Oliver Wight LLC\IBP Accelerator\188.8.131.52
NOTE: When the application starts, it creates a NEW log file. In order to read the “writing out” lines above you will need to close IBP-A, go to the log directory:
C:\Users\<username>\DOCUME~1\IBPACC~1\logs\current.log and open the file in Notepad.
Everything above is a lot of “diagnostics”, and not action steps. However, we can use this information to confirm what (if anything) is being written out, and read in, to see where the issue might be.